Mgt503 Midterm Papers Solved Definition
Controlling8. MR. ABC currently holds a management position within his company. His jobresponsibilities include maintaining a focus toward long-term issues that mayimpact the company as well as developing appropriate goals to guide theorganization. Mr. ABC is most probably which type of manager?
First line managersMiddle level manager Operational manager
Top Level Manager9. When call center managers spend much of their time monitoring customer callsand giving employees feedback about how to improve their dialogue with customersin the future, these managers are using which of the following skills?Technical
10. Telephone operator comes under which of the following management level?
First line manager Middle manager Top manager
Non managerial employee11. Mr. A is a manager in XYZ Company; he has a reputation for being an openand honest person and understands how to motivate employees and customers, he issaid to have which of the following skills?
12. Executive vice president, president, managing director, chief operating officer,chief executive officer, or chairman of the board are positions associated with whichof the following levels of management?
Team leadersMiddle managersFirst-line managers
Top managers13. The idea that employees should also share the profit of organization was givenby which of the following theorist?
Frederick Taylor Robert Owen
W. Edwards Deming
14. Mr. B is a manager in a multinational organization. He believes that theemployees of the company are lazy and do not have much ambition. Mr. B can be
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